QRLoom

Terms of Service

Last updated: 5 October 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of QRLoom (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

QRLoom lets you create and manage static and dynamic QR codes, customize their appearance, view scan analytics, and publish hosted mini-pages (menus, link pages, Google review pages, lead forms, loyalty stamp cards and coupons) on qrloom.app. Optional features include AI menu import, LINE alerts, a referral program and verified PromptPay signs. We may add, change, or remove features over time.

3. Accounts

You are responsible for the information you provide, for keeping your login credentials secure, and for all activity that occurs under your account. You must provide accurate information and be old enough to form a binding contract in your jurisdiction. Notify us promptly of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Service to:

  • Create QR codes or mini-pages that link to malware, phishing, fraud, or other malicious or deceptive content, or that ask people for passwords, OTP codes, PINs or banking log-ins.
  • Impersonate a bank, e-wallet, courier, government agency, public utility or any other person or business, or suggest an affiliation with them that doesn’t exist.
  • Make misleading payment requests — for example a PromptPay QR or account that isn’t the business it claims to be, fake fees, refunds, fines or “verification” payments.
  • Offer or promote illegal goods or services, including gambling, unlicensed financial services, drugs, weapons, counterfeit goods or anything else unlawful in Thailand.
  • Distribute illegal content or content that infringes the intellectual property or privacy rights of others.
  • Harass, abuse, or harm others, or distribute spam.
  • Collect personal data through a form, stamp card or coupon without a lawful basis and an accurate privacy notice.
  • Attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service or its systems, or abuse the reporting tools.
  • Violate any applicable law or regulation.

Our right to act. We check links on mini-pages when they are published and may refuse to publish a page whose links look like phishing or impersonation. Visitors can report a mini-page; a page that receives several serious reports may be taken offline automatically until we review it. We may suspend or remove any QR code or mini-page, and suspend or terminate accounts, that violate these Terms or that we reasonably believe pose a risk to the Service or others. Where appropriate we will tell you why and let you respond or appeal by emailing shop.mellotopup@gmail.com. Suspended pages show visitors a neutral “page unavailable” message.

5. Pro Subscriptions and Billing

The Service offers a free plan and a paid “Pro” plan. Pro subscriptions are billed in advance on a recurring basis (monthly unless otherwise stated) through our payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your chosen payment method for the applicable fees until you cancel.

You can cancel your Pro subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you will retain Pro features until then. Except where required by law or expressly stated, payments are non-refundable. We may change our prices, and any changes will apply to future billing periods.

6. Our No-Deactivation Guarantee

We do not disable QR codes because of payment status. Specifically:

  • Static QR codes store their content in the code itself and do not expire.
  • Dynamic QR codes keep redirecting to their most recent destination if your Pro subscription is cancelled, lapses, or was never purchased. We will not replace the destination with a payment page or require a fee to “reactivate” a code.
  • We do not show advertising to people who scan your codes.
  • You can export a list of all your codes and their destinations at any time, on any plan.

Changing a dynamic code’s destination and viewing its scan analytics require an active Pro subscription or a Lifetime code for that code. A Lifetime code is a one-time purchase covering one dynamic code; it is not a subscription and does not renew.

This guarantee does not cover codes you delete (including by deleting your account), or codes we disable under Section 4 (Acceptable Use) or Section 10 (Termination). It applies for as long as we operate the Service.

7. Your Content

You retain ownership of the content you put into your QR codes and mini-pages. You grant us the limited rights needed to host, process, and display that content in order to operate the Service. You are solely responsible for the content and destinations of your QR codes and for everything on your mini-pages, including prices, offers, opening hours and payment details.

8. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any QR code will function in all readers or conditions. Our safety checks (link checks, the QR safety checker, verified signs) reduce risk but cannot catch every scam.

9. Limitation of Liability

To the maximum extent permitted by law, QRLoom and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

10. Termination

You may stop using the Service and ask us to delete your account at any time. We may suspend or terminate your access, or suspend individual QR codes or mini-pages, if you breach these Terms or if necessary to protect the Service or other people. Provisions that by their nature should survive termination (such as disclaimers and liability limits) will continue to apply.

11. Governing Law

These Terms are governed by the laws of Thailand, without regard to its conflict-of-laws principles. Any disputes arising from these Terms or the Service will be subject to the jurisdiction of the courts of Thailand, except where applicable law gives you the right to bring proceedings elsewhere.

12. Your customers’ data (PDPA)

When you collect personal data from your customers with QRLoom — lead forms, loyalty stamp cards, coupons, or scan analytics of your codes — you are the data controller under Thailand’s Personal Data Protection Act B.E. 2562 and QRLoom is your data processor. You must:

  • fill in the privacy notice in the editor accurately (who you are, why you collect the data, how long you keep it, how to contact you) — QRLoom shows it to customers before they submit and keeps a record of the exact notice and their consent;
  • ask only for data you need, and use it only for the purpose you stated;
  • send marketing only to people who ticked the separate marketing box, and stop when they ask;
  • answer your customers’ PDPA requests (access, deletion, etc.) — you can delete a response or member at any time in the dashboard;
  • keep exported data (CSV files, notification emails) secure.

Our Data processing terms form part of these Terms and describe how we process this data for you.

13. AI-generated content

AI menu import and translation produce a draft. AI can misread handwriting, prices, allergens or dish names, and translations can be wrong. You must review and correct every imported item, price and translation before publishing; you are responsible for what your published page says. Don’t upload photos containing people or other personal data. AI features have monthly usage limits and may be unavailable at times.

14. LINE alerts

LINE Login and LINE alerts are optional and depend on LINE, a service of LY Corporation, under its own terms. Alerts are best-effort: they may be delayed, limited by messaging quotas or quiet hours, or not delivered (for example if you block our LINE account). Don’t rely on them as your only record — your dashboard is the source of truth. Lead alerts may contain your customers’ personal data; keep your LINE account secure. You can disconnect LINE at any time.

15. Referral program

  • When someone signs up with your referral link and their first paid Pro invoice succeeds, you and they each receive one month of Pro as account credit.
  • You can earn at most 12 referral rewards in any rolling 12-month period.
  • Credit has no cash value, can’t be transferred, and is applied to future Pro invoices. If you don’t have a billing account yet, your reward waits until you do.
  • Self-referrals, duplicate or fake accounts, referrals paid with your own payment method, reusing a payment method across rewards, spam and misleading promotion are not allowed. We may refuse, reverse or cancel rewards obtained this way and may suspend the accounts involved.
  • We may change or end the program at any time; rewards already credited stay credited.

16. Verified PromptPay signs

A verified sign proves only that the PromptPay QR a customer scans matches the payload that was registered for that sign serial, so a swapped sticker can be spotted. Registration is not identity verification: we do not check who owns the PromptPay account, the business’s licences, or the quality of its goods. You may register only payment QR codes that belong to you or your business. We may revoke signs that are reported or misused.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and tell account holders about significant changes. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms, appeals, or reports of abuse? Contact us at shop.mellotopup@gmail.com.